interface that allows complete query management for a contact center
caller identification by phone number or e-mail address
incoming emails and phone calls
user details as well as all its activities
skill sorting for customer service agents and skill-based routing of incoming
agents to work from different locations
reporting and statistics tools that can be adjusted for each location
and analytical tools for up-sell and cross-sell
ContactInSky solution uses Microsoft Azure Artificial Intelligence technology
to improve customer experience as well as operational efficiency by identifying
mail urgency from contextual content, language from the content, providing the next best action, or scheduling of the workforce.
sorting robots, and machine learning-guided text proofreading are AI-powered
tools used by the Innovative ContactInSky application in order to prioritize
emails, recognize email language or send smart notifications with alerts to
contact center agents.
once ready, is implemented with the user at the location. Users are also trained at the
location and all functionalities are shown to them directly before they start
to use the application independently.
to provide the best customer support possible by proactively checking with clients if
there are any issues and how satisfied they are with the solution, if there is
anything they wish to be improved additionally. The goal of the
solution is to be user-friendly and making it easier for existing and new agents to get to know it and to start