Understanding the needs of the market, InSky constantly enriches and develops its business solutions, considering the needs of modern business organizations through the following innovative requirements:
Artificial intelligence integrated with customer interaction - Companies are increasingly demanding predictive analytics, using artificial intelligence (AI) applications to streamline customer and agent call center experiences. Customer also expects more links between different media channels are expected and a simplified and quick response from the contact center.
With this innovative component, InSky's business solution is based on collected data from business processes, which enables customer demand prediction and contact center load prediction.
With the introduction of the chatbot, efficient communication and reservation of the desired content is enabled to the users od contact center. Chatbots can learn user's preferences based on previous queries, reservations, reviews, and even social media activities that provided valuable user suggestions.
Omni-Channel Communication - Unified communication with clients across different channels (phone, SMS, email, web, social networks, chatbot…) that gives companies better context for their customers, helps solve problems faster, and helps sales agents to find better opportunities for future sales.
Omnichannel experiences combine inbound and outbound communication to provide proactive, contextual interaction. Users enjoy easy and affordable engagement, while agents’ access and manage communications from a single omnichannel desktop. All this is part of the considerably improved InSky business solutions.
• Digital transformation transformation is an opportunity for businesses to think and act digitally in how they engage their customers, empower their employees, optimize their businesses and transform their products. Companies that do this are seeing strong results: reducing costs, conserving resources, increasing profits and optimizing operational efficiency. And organizations mature in their journey with digital transformation are generating an average of more than $ 100 million in additional business revenue each year from those behind. Yet, only 14 percent of organizations today say they have fully digitized their business processes, and only five percent of organizations say they have digitized to the point of differentiating themselves from their competitors. Technology is everywhere, and access to digital services is playing an increasing role.