One of the most prominent symbols of Belgrade
Hotel Moskva, an architectural gem of Russian secession, changed the look of Belgrade forever and soon became a favorite meeting place for Belgrade, the Balkan and world elites.
Opened in 1908, it was known as the place where the history of this part of the world was created. It survived two world wars, eight state systems and became the most prominent symbol of Belgrade, but also the greatest charmer of the domestic hospitality scene. If only the walls of the Moscow Palace could speak, we would hear great stories of eternal love, diplomatic strategies and negotiations, inspirational artists, Nobel Prize-winning writers, royal events, all-night talks ... Perhaps they would reveal many secrets they may have heard during the last 114 year.
With a history of more than a century, this historic hotel and its famous café has hosted over 40 million guests, and over 4.5 million people have spent the night here. Therefore, it can be rightly said that Hotel Moskva is the largest and most hospitable host in the entire region.
Hotel Moskva, in cooperation with InSky, has implemented the ContactInSky business solution based on the Microsoft Dynamics 365 platform, designed, and adapted to the needs of a modern reservation center. InSky solutions integrated with online booking and Prosoft PMS system enabled efficient management of the entire sales process with the possibility of advanced real-time reporting, which ultimately resulted in improved customer relations and increased total revenue.
“Hotel Moskva has always been a leader in new solutions in the hotel business in the Republic of Serbia. Confirmation of the above is best reflected in our selection of advanced solutions from InSky for the digitalization of sales business processes, which put the guest at the center of our business system, which is a novelty in our market. "
TourismInSky solution optimized for the organization of Hotel Moscow
TourismInSky solution puts the guest, his needs, and activities in a central place. The solution has enabled faster and more transparent communication with guests by giving agents a complete insight into previous communication with the guest, his reservations, and interests, which greatly facilitates the sales process. The efficiency and effectiveness of agents has increased, and communication and guest satisfaction have improved.
“Hotel Moskva has always been a leader in new solutions in the hotel business in the Republic of Serbia. Confirmation of the above is best reflected in our selection of advanced solutions from InSky for digitalization of sales business processes, which put the guest at the center of our business system, which is a novelty in our market. "- said Marija Ostojić, Sales Director at Hotel Moskva.
Integration with Online booking system and Prosoft PMS system
The integration enables the synchronization of offers and reservations within the ContactInSky application and the CRM platform. The process of making offers from the system has been simplified and facilitated depending on the availability of accommodation units.
Additional advantages of integration are guest focus, conversion orientation in relation to sent offers and realized reservations, possibility to choose several languages and currencies, possibility to set various tariff plans, possibility to manage various discounts and additional services and ease of using the platform.