MessageInSky

MessageInSky Solution enables automatic delivery of any information to user devices via short text messages and other channels. MessageInSky is available on the global Microsoft marketplace AppSource as well as on the Infobip market place Products Hub.

SMS Notice for Employees

MessageInSky solution enables automatic delivery of any information to user devices via short text messages and other channels where Infobip is providing access to Infobip's global platform. Using MessageInSky as a communication channel company can reduce the cost of interacting with employees by sending SMS messages about cases, orders or service requests. SMS text messages tend to be opened much quicker than other electronic forms of communication which making them an ideal channel of communication to send alerts during an emergency. SMS text messages can be sent to groups of employees in areas with no Internet service and at times when data networks are overloaded.

Send SMS Quick and Easy

SMS utilizes the text messaging functionality of a mobile device and can reach anyone with a phone that has texting capabilities. Sending an SMS is accomplished through a simple content form in Microsoft Dynamics 365 and send it to the selected mobile phone number. Each SMS message will be automatically saved in Microsoft Dynamics 365 as an activity and users can quickly read and respond to incoming SMS messages in Dynamics 365.

Integrating MessageInSky into Microsoft Dynamics 365 can reduce inbound calls to call center, free sales personnel to focus on qualified leads, and reduce accounting and administrative costs. By implementing the MessageInSky solution, organizations can automatically send transactions and fulfillment notifications to customers which leads to better customer satisfaction. In addition, SMS messaging can add an additional layer of transparency providing customers an insight of message history and conversation detail.

Appointment Reminders

MessageInSky plays an important role in appointment reminders. Appointment reminders allow organizations to automate the process of reaching out to customers in advance of an upcoming appointment by sending text message in a fast, easy and effective way. The functionality is applicable to all kind of organizations that are involved in organizing events. Sending an SMS as an appointment reminder enables organizations to manage and maximize appointment bookings system.

Workflow Automation

Setting up sophisticated workflows is easy and enables quick implementation, easy management and modeling. With MessageInSky, and organization can create targeted messages that respond to customers or employees tailored to meet their business needs. By sending SMS messages about important changes to a case or service request, each customer can be informed regardless of their current location. MessageInSky as a communication channel will bring a new dimension to each company that uses Microsoft Dynamics 365 reducing the costs of interacting with their employees and customers.