TourismInSky

The TourismInSky business solution has wide market potential that is used and improved by some of the largest hotel chains such as Valamar, Maistra, Liburnia, Amadria Park, Arena Hospitality Group or digitally progressive hotel chains such as Aminess, Sunčani Hvar, Medora, Njivice Hotels, Cavtat Hotels, Metropol Hotels and Jadranka turizam. TourismInSky is an industry-specific business solution bundle, specifically designed and developed for hotel industry digitalization. The ContactInSky solution as an integrated part of TourismInSky solution is the winner of the prestigious global European EuroCloud Award and the Winner of Most Innovative ICT Hotel Solution Award. More than 10% of overnight stays in Croatia were booked through TourismInSky solution.

InSky's global market recognition through its innovative products has been successfully achieved in 2019, as confirmed by the recent announcement by IT Europe, where InSky Solutions was announced as the finalist to win the most prestigious European IT and Software Excellence Awards 2019 in the Vertical Application Solution of the Year category for TourismInSky solution. InSky is proud to be on the list with leading global companies that counts its revenue in hundreds of millions of US dollars, which once again confirms the fact that InSky is committed to the global market and how it can compete with major global companies in terms of innovation and vision. The InSky Solutions solution was selected as Highly Commended.

VIDI, a technology media company, for its 25th anniversary organized an election of 50 most promising business software solutions in Croatia, which were expertly and thoroughly evaluated based on 17 criteria by representatives of the Croatian IT Association and representatives of the VIDI media company.

Among first 25 applications, TourismInSky has also found its place, which is another proof of an extremely high-quality technological solution that needs to be addressed with interest.

Check all our awards.

 

 

 

 

 

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The main areas covered by the solution:
Sales
  • Contact centre
  • MICE
  • Grups
  • Allotmans
Marketing
  • Marketing Automation
  • Marketing campaigns
  • Surveys
  • Web Forms
  • Newsletter
  • Social engagement
  • Web intelligence
  • Loyalty program
Operations
  • Case management
  • Portal for Operations
  • Facility Management
  • Activity management
  • Smart Rooms/li>
  • IoT – Internet of Things
Mobile application
  • Loyalty B2B
  • Loyalty B2C
  • Online / Mobile Concierge
  • The "digital key"
  • Display the map of the object
  • Destination tourism - proactive offer of content
  • Prearrival recognition
  • Automated messages
  • Possibility of upgrade rooms
  • Checkin, On the Go
Business Intelligence - Power BI
  • Mailing - Summary of emails per day
  • Mailing – Summary of work per agent
  • Mailing – SLA report
  • Mailing – Summary of work per agent by mail reason
  • Telephony – Agent statuses
  • Telephony – Number of calls by call reason
  • Telephony – The dynamics of phone calls
  • Telephony – SLA report
Artificial Intelligence
  • Prediction
  • Identifying mail priority from contextual content
  • Identifying the language from the content of the mail
  • Workforce scheduling
Reporting
  • Dashboards
    • Calls per day
    • Calls to agents per day
    • Email statistics
    • Email statistics by agent
  • Complex reports on Reporting server
    • SLA
    • Loyalty Reservations
    • Lifetime of Customer
    • Points Redemption
    • Points Used
    • Campaign response
    • Summary of activities in a campaign
    • Compare campaigns
    • Progress and status of campaigns

 

 

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