The ContactInSky solution uses Microsoft Azure AI technology improving customer experience as well as operational efficiency. The ContactInSky solution uses Microsoft Azure Artificial Intelligence technology improving customer experience as well as operational efficiency by identifying mail urgency from contextual content, identifying the language from the content of the mail, providing next best action or scheduling of workforce.
Chatbots, sorting robots and machine learning-guided text proofreading are AI-powered tools used by ContactInSky application in order to prioritize emails, recognize email language or send smart notifications with alerts to contact center agents. Using Chatbot functionality, hotel chains can deal with common generic questions or enquires, bring 24/7 instant answers to basic requests, qualifying customer enquiries (question topic, client ID number, etc...) before they are processed by agents.
Instead of implementing the organizational CRM, implementation can be started on the business unit level with ContactInSky in an easy and fast manner. User adoption is simple, the solution easy to use and its results will be evident quickly.
The system offers a wide range of security modelling features, and it is important to choose the most appropriate approach for implementing a solution. Each feature offers a combination of characteristics that provide a balance between granularity of access control, administrative ease, and impact on scalability. Understanding the underlying mechanisms supporting each security-modelling feature can be useful when selecting the best approach to solving a challenge, especially when planning to develop a large volume system.